General Questions
What types of semi-precious stones do you offer?
We offer a wide range of semi-precious stones including agate, amethyst, rose quartz, tiger’s eye, lapis lazuli, jade, onyx, coral, pearl, and many more. Our product line includes beads, pendants, keychains, figurines, pyramids, and custom jewelry.
What is your minimum order quantity (MOQ)?
Our MOQ varies by product type:
- Beads: 1 strand (approximately 15-38 inches)
- Pendants: 10 pieces
- Keychains: 20 pieces
- Figurines: 5 pieces
- Custom orders: 50-100 pieces depending on complexity
Do you offer OEM/ODM services?
Yes! We specialize in OEM/ODM services. We can produce custom designs, create private label products, and manufacture according to your specifications. Contact us for details.
Pricing & Payment
How do I get a quote?
Simply contact us via our contact page or email us with your product requirements, quantities, and any custom specifications. We’ll provide a detailed quote within 24 hours.
What payment methods do you accept?
We accept:
- Bank transfer (T/T)
- PayPal
- Western Union
- Letter of Credit (L/C)
What are your payment terms?
Standard payment terms are 30% deposit via T/T, with the balance paid before shipping. For repeat customers, we offer flexible payment terms.
Shipping & Delivery
How long does production take?
Production time depends on order size and complexity:
- Standard orders: 15-25 days
- Custom orders: 25-45 days
- Large orders: 30-60 days
What shipping methods do you offer?
We offer multiple shipping options:
- Sea freight: Most economical for large orders (100+ kg)
- Air freight: Faster delivery (5-7 days)
- Express courier: DHL, FedEx, UPS (3-5 days)
Do you ship internationally?
Yes, we ship worldwide. We have experience shipping to North America, Europe, Asia Pacific, and other regions.
Quality & Samples
Can I order samples before placing a bulk order?
Absolutely! We encourage sample orders. Sample costs are refundable upon placing a bulk order. Contact us to arrange sample shipments.
What is your quality control process?
We have a strict quality control process:
- Raw material inspection
- In-production quality checks
- Final inspection before shipping
- Packaging verification
What if I receive defective products?
We guarantee product quality. If you receive defective products, please contact us within 7 days of receipt with photos. We’ll provide replacement or refund.
Custom Orders
Can you create custom designs?
Yes! Our experienced designers can create custom designs based on your sketches, concepts, or reference images. We also have a catalog of existing designs that can be customized.
Do you offer custom packaging?
Yes, we offer custom packaging including branded boxes, velvet pouches, display stands, and gift packaging. Custom packaging typically requires higher MOQs.
What file formats do you accept for custom designs?
We accept various formats including:
- AI, PSD, or PDF design files
- High-resolution images (JPG, PNG)
- Physical samples
- Detailed written descriptions
Neem contact met ons op
Have more questions? Contact us or email us at info@hcbsjg.com. We’re here to help!