{"id":6575,"date":"2026-04-24T05:32:04","date_gmt":"2026-04-24T05:32:04","guid":{"rendered":"https:\/\/hcbsjg.com\/faq\/"},"modified":"2026-05-01T12:18:57","modified_gmt":"2026-05-01T12:18:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/hcbsjg.com\/ta\/faq\/","title":{"rendered":"Frequently Asked Questions | Semi-Precious Stone Wholesale"},"content":{"rendered":"<h2>General Questions<\/h2>\n<h3>What types of semi-precious stones do you offer?<\/h3>\n<p>We offer a wide range of semi-precious stones including agate, amethyst, rose quartz, tiger&#8217;s eye, lapis lazuli, jade, onyx, coral, pearl, and many more. Our product line includes beads, pendants, keychains, figurines, pyramids, and custom jewelry.<\/p>\n<h3>What is your minimum order quantity (MOQ)?<\/h3>\n<p>Our MOQ varies by product type:<\/p>\n<ul>\n<li><strong>Beads:<\/strong> 1 strand (approximately 15-38 inches)<\/li>\n<li><strong>Pendants:<\/strong> 10 pieces<\/li>\n<li><strong>Keychains:<\/strong> 20 pieces<\/li>\n<li><strong>Figurines:<\/strong> 5 pieces<\/li>\n<li><strong>Custom orders:<\/strong> 50-100 pieces depending on complexity<\/li>\n<\/ul>\n<h3>Do you offer OEM\/ODM services?<\/h3>\n<p>Yes! We specialize in OEM\/ODM services. We can produce custom designs, create private label products, and manufacture according to your specifications. Contact us for details.<\/p>\n<h2>Pricing &#038; Payment<\/h2>\n<h3>How do I get a quote?<\/h3>\n<p>Simply contact us via our <a href=\"https:\/\/hcbsjg.com\/ta\/contact-us\/\">contact page<\/a> or email us with your product requirements, quantities, and any custom specifications. We&#8217;ll provide a detailed quote within 24 hours.<\/p>\n<h3>What payment methods do you accept?<\/h3>\n<p>We accept:<\/p>\n<ul>\n<li>Bank transfer (T\/T)<\/li>\n<li>PayPal<\/li>\n<li>Western Union<\/li>\n<li>Letter of Credit (L\/C)<\/li>\n<\/ul>\n<h3>What are your payment terms?<\/h3>\n<p>Standard payment terms are 30% deposit via T\/T, with the balance paid before shipping. For repeat customers, we offer flexible payment terms.<\/p>\n<h2>Shipping &#038; Delivery<\/h2>\n<h3>How long does production take?<\/h3>\n<p>Production time depends on order size and complexity:<\/p>\n<ul>\n<li><strong>Standard orders:<\/strong> 15-25 days<\/li>\n<li><strong>Custom orders:<\/strong> 25-45 days<\/li>\n<li><strong>Large orders:<\/strong> 30-60 days<\/li>\n<\/ul>\n<h3>What shipping methods do you offer?<\/h3>\n<p>We offer multiple shipping options:<\/p>\n<ul>\n<li><strong>Sea freight:<\/strong> Most economical for large orders (100+ kg)<\/li>\n<li><strong>Air freight:<\/strong> Faster delivery (5-7 days)<\/li>\n<li><strong>Express courier:<\/strong> DHL, FedEx, UPS (3-5 days)<\/li>\n<\/ul>\n<h3>Do you ship internationally?<\/h3>\n<p>Yes, we ship worldwide. We have experience shipping to North America, Europe, Asia Pacific, and other regions.<\/p>\n<h2>Quality &#038; Samples<\/h2>\n<h3>Can I order samples before placing a bulk order?<\/h3>\n<p>Absolutely! We encourage sample orders. Sample costs are refundable upon placing a bulk order. Contact us to arrange sample shipments.<\/p>\n<h3>What is your quality control process?<\/h3>\n<p>We have a strict quality control process:<\/p>\n<ol>\n<li>Raw material inspection<\/li>\n<li>In-production quality checks<\/li>\n<li>Final inspection before shipping<\/li>\n<li>Packaging verification<\/li>\n<\/ol>\n<h3>What if I receive defective products?<\/h3>\n<p>We guarantee product quality. If you receive defective products, please contact us within 7 days of receipt with photos. We&#8217;ll provide replacement or refund.<\/p>\n<h2>Custom Orders<\/h2>\n<h3>Can you create custom designs?<\/h3>\n<p>Yes! Our experienced designers can create custom designs based on your sketches, concepts, or reference images. We also have a catalog of existing designs that can be customized.<\/p>\n<h3>Do you offer custom packaging?<\/h3>\n<p>Yes, we offer custom packaging including branded boxes, velvet pouches, display stands, and gift packaging. Custom packaging typically requires higher MOQs.<\/p>\n<h3>What file formats do you accept for custom designs?<\/h3>\n<p>We accept various formats including:<\/p>\n<ul>\n<li>AI, PSD, or PDF design files<\/li>\n<li>High-resolution images (JPG, PNG)<\/li>\n<li>Physical samples<\/li>\n<li>Detailed written descriptions<\/li>\n<\/ul>\n<h2>Contact Us<\/h2>\n<p>Have more questions? <a href=\"https:\/\/hcbsjg.com\/ta\/contact-us\/\">Contact us<\/a> or email us at info@hcbsjg.com. We&#8217;re here to help!<\/p>","protected":false},"excerpt":{"rendered":"<p>General Questions What types of semi-precious stones do you offer? We offer a wide range of semi-precious stones including agate, amethyst, rose quartz, tiger&#8217;s eye, lapis lazuli, jade, onyx, coral, pearl, and many more. Our product line includes beads, pendants, keychains, figurines, pyramids, and custom jewelry. What is your minimum order quantity (MOQ)? Our MOQ [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-6575","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hcbsjg.com\/ta\/wp-json\/wp\/v2\/pages\/6575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hcbsjg.com\/ta\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hcbsjg.com\/ta\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hcbsjg.com\/ta\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hcbsjg.com\/ta\/wp-json\/wp\/v2\/comments?post=6575"}],"version-history":[{"count":1,"href":"https:\/\/hcbsjg.com\/ta\/wp-json\/wp\/v2\/pages\/6575\/revisions"}],"predecessor-version":[{"id":6618,"href":"https:\/\/hcbsjg.com\/ta\/wp-json\/wp\/v2\/pages\/6575\/revisions\/6618"}],"wp:attachment":[{"href":"https:\/\/hcbsjg.com\/ta\/wp-json\/wp\/v2\/media?parent=6575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}